Coin&Coin (website: is a VFAs (or also known as virtual financial assets, cryptographic tokens or digital tokens or cryptographic currency) trading platform operated by Deep Code Europe OÜ, which was incorporated under the laws of the Republic of Estonia with a company registration number of 14865838, the registered address is Punane tn 6-219, Lasnamäe linnaosa, Tallinn, Harju maakond, 13619.


These terms of service, govern the availability and use of the Coin&Coin Services. Together with our Privacy Policy, Pricing and Fees, and any other related terms and conditions, they constitute the legal relationship between you and Coin&Coin. By accessing, using or clicking “I agree” to any of the services made available by Coin&Coin through the website (, the API, our mobile applications, you acknowledge that you have read and considered, and you understood and agreed all of the terms and conditions contained in this Terms of Service (the or these “Terms”). To the extent you use additional Coin&Coin services, you may have to accept additional terms and conditions as notified to you when you register for or use such services. You are responsible for regularly reviewing these Terms. You can always view the current Terms online (

In the event of any inconsistency between these terms of service and any of the other appendix, terms and documents, the provisions of these terms of service shall prevail to the extent of such inconsistency. All other information provided on the Trading Platform or oral/written statements made are excluded from these Terms and do not constitute a legal agreement between the parties. Use of the Trading Platform and the Services is governed by these Terms.

Coin&Coin may, in its sole discretion, amend, revise or update these Terms and any additional terms that may apply, and Coin&Coin will post the amended Terms on the webpage ( and changing the “[Last revised:]”  date on this page. We shall publish a notice of any changes to our terms and conditions on the website and shall try to give you advance notice of such changes prior to their coming into effect. Any changes will come into effect following the applicable notice to you. Any such change will not affect any transaction that was initiated prior to the effective date of such change. Your continued use of the Coin&Coin’s Services after notice of the changes shall constitute your consent to such changes. If you do not agree with the changes to these Terms, you may at any time terminate these Terms. Coin&Coin encourages you to frequently review the Terms to ensure you understand the terms and conditions that apply to your access to, and use of, the Services.


By registering to use a Coin&Coin Account (as defined in Section 5 below), you represent and warrant that you:

2.1 are at least 18 years old or of legal age to form a binding contract under applicable law;

2.2 are an individual, legal person or other organization with full legal capacity and authority to enter into these Terms;

2.3 have not previously been suspended or removed from using our Services; and

2.4 you do not currently have an existing Coin&Coin Account.


3.1 You are not allowed to access or use the Services or the Trading Platform if: (i) you are on any trade or economic sanctions lists, such as the UN Security Council Sanctions list, designated as a “Specially Designated National” by OFAC (Office of Foreign Assets Control of the U.S. Treasury Department) or placed on the U.S. Commerce Department’s “Denied Persons List”, “Unverified List”; (ii) you are located, or a citizen or resident of a jurisdiction where it would be illegal according to Applicable Law for you (by reason of your nationality, domicile, citizenship, residence or otherwise) to access or use the Services or the Trading Platform; or (iii) where the publication or availability of the Services or the Trading Platform is prohibited or contrary to local law or regulation, or could subject Coin&Coin to any local registration or licensing requirements (together, the “Restricted Jurisdictions”).

3.2 If Coin&Coin determines that you are accessing the services or the trading platform from any Restricted Jurisdiction, or have given false representations as to your citizenship or place of residence, Coin&Coin reserves the right, in its sole discretion, to close any of your accounts immediately and liquidate any open positions.

3.3 Coin&Coin reserves the right to suspend or terminate your use of the services at any time if we reasonably believe to be required to do so by law or in order to comply with recommendations issued by a relevant government authority or recognized body for the prevention of financial crime.

3.4 It is strictly forbidden to use the Coin&Coin services for any illegal, fraudulent or other prohibited activity including but not limited to fraud and money laundering. We will report any suspicious activity to the relevant law enforcement authority. You are prohibited from using the Coin&Coin services in any attempt to abuse, exploit or circumvent any law or regulation.

3.5 If you conduct or attempt to conduct any transaction in violation of the prohibitions contained in this section or without the necessary approval from Coin&Coin, we reserve the right to (i) reverse the transaction; (ii) terminate or suspend your use of the Coin&Coin services; (iii) report the transaction to the relevant law enforcement agency; and (iv) claim damages from you provided however suspension of the Coin&Coin services will be only made where we have objectively justified reasons relating to the security of any Coin&Coin services, or the suspicion of unauthorised or fraudulent use of any Coin&Coin services.


4.1 We provide an online trading platform to trade VFAs and derivatives linked to VFAs or indices thereof. Buyers and sellers conduct trading on our platform with each other. Users may request the withdrawal of their VFAs, subject to the limitations as stated in the Terms.

By accepting the Terms, you expressly agree to the pooling of your VFAs with the VFAs of other Users. Individual User entitlements may not be identifiable by separate physical documents of title or other electronic records.

4.2 Coin&Coin strives to maintain the accuracy of information posted on the Services, however it cannot and does not guarantee the accuracy, suitability, reliability, completeness, performance or fitness for any purpose of the content made available through the Services, and will not be liable for any loss or damage that may arise directly or indirectly from your use of such content. Information on the Services can be subjected to change without notice and is provided for the primary purpose of facilitating users to arrive at independent decisions. Coin&Coin does not provide investment or advisory advice and will have no liability for the use or interpretation of information as stated on the Services or other communication mediums. All users of the Services must understand that there are risks involved in trading in VFAs. Coin&Coin encourages all users to exercise prudence and trade responsibly within their own means.

4.3 You acknowledge and consent that the Services are provided by us according to its current technological capacity and other conditions. While we have made every effort to ensure continuity and security of the Services, we are unable to completely foresee and hedge legal, technological and other risks including but not limited to force majeure, virus, hacker attack, system instability, flaw in third-party services, act of government, etc. that may result in service interruption, data loss and other losses and risks.

When the system platform is unable to operate properly because of the following circumstances and you are unable to access the services or place or cancel an order, we assume no liability for damages. These circumstances include, but are not limited to:

4.3.1 System downtime during maintenance as announced by our platform;

4.3.2 Telecom or Networking equipment issues;

4.3.3 Typhoon, earthquake, tsunami, flood, power failure, war, terrorist attacks, and other force majeure factors;

4.3.4 Any other issues, including hacker attacks, computer virus intrusion or attack, website or backend maintenance and upgrade, banking related issues, government regulation or mandates, and any other third party issues;

4.3.5 Damages to Users or other third parties caused by third parties.

4.4 For abnormal transactions, market interruption and other abnormal conditions caused by system failure, network failure, distributed denial of service attacks (DDos) and other hacker attacks and other unexpected factors, we have the right to cancel the abnormal transaction results. For Futures, deposit and withdraw, we have the right to roll back all the transactions of a certain period of time as described in the respective User Agreement.

4.5 Abnormal transaction handling: While using the Services, You agree and acknowledge the possibility of discontinuity and disruption of the Services due to connectivity problems of the VFA networks or other force majeure. Users shall make sure to provide only the correct information. Coin&Coin does not assume any responsibility for any losses caused by the aforementioned situations due to your providing incorrect information that results in our inability to reach out and explaining to You the handling procedures.

4.6 We shall not ask for any password from our Users, nor shall we ask Users to transmit any funds, VFAs or VFAs addresses, as applicable, that are not listed on the trading platform. We shall not be responsible for any losses caused by transmitting funds, VFAs or VFAs addresses, as applicable, that are not listed on the trading platform.






5.1 Registration

5.1.1 All users of the Services (each, a “User”) need to register for a Coin&Coin account (an “Account”) before using the Services, subject to Coin&Coin’s Know Your Customer (“KYC”) process and approval policies in place at the time of your application. To register for an Account, you must provide certain information and details, including but not limit to your real name, email address and password. As part of the registration process, you will need to accept the Terms of Service and indicate that you have read and understood our Privacy Policy. If you order additional services, you may be asked to accept additional terms and conditions covering such services.

5.1.2 Coin&Coin may, in its sole discretion, refuse to open an account for you. You agree to provide complete and accurate information when opening an Account and agree to promptly update any information you provide to Coin&Coin so that such information is complete and accurate at all times. Each registration is for a single user only and each User (including with respect to any User that is a business or legal entity) may only maintain one active Account with Coin&Coin.

5.1.3 You will comply with any applicable laws in relevant jurisdictions. By registering, you represent and warrant to us that your use of the Coin&Coin Services does not violate any laws or regulations applicable to you.

5.2 User Identity Verification

5.2.1 With the registration of an account on Coin&Coin, you agree to share personal information requested for the purposes of identity verification. This information is used specifically for the detection of money laundering, terrorist financing, fraud and other financial crimes on the Coin&Coin platform. We will collect, use and share this information in accordance with our posted Privacy Policy. In addition to providing this information, to facilitate compliance with global industry standards for data retention, you agree to permit us to keep a record of such information for the lifetime of your account plus 5 years beyond account closing. You also authorize us to make inquiries, either directly or through third parties, that are deemed necessary to verify your identity or to protect you and/or us against financial crimes such as fraud.

5.2.2 The identity verification information we request may include, but is not limited to, your: Name, Email Address, Contact Information, Telephone Number, Username, Government Issued ID, Date of Birth and other information collected at the time of account registration. You must ensure that your information on record with Coin&Coin is always accurate and up to date and we shall not be liable for any loss arising out of your failure to do so. Coin&Coin may ask you at any time to confirm the accuracy of your information or to provide documents or other evidence verifying such information. If there is any reasonable doubt that any information provided by you is wrong, untruthful, outdated or incomplete, Coin&Coin reserves the right to send you a notice to demand corrections, remove relevant information directly and, as the case may be, terminate, suspend, or limit access to all or part of the Services to you. You shall be solely and fully responsible for any loss or expenses incurred during the use of Coin&Coin Service if you cannot be reached through the contact information provided.


5.3 Account Usage Requirements

5.3.1 Accounts can only be used by the person whose name they are registered under. Coin&Coin reserves the right to suspend, freeze or cancel accounts that are used by persons other than the persons whose names they are registered under. You shall immediately notify Coin&Coin if you suspect or become aware of unauthorized use of your user name and password. Coin&Coin will not be liable for any loss or damage arising from any use of your Account by you or by any third party (whether or not authorized by you).

5.3.2 You may not appoint or authorize additional persons to use the Services. You are responsible for all transactions initiated and fees incurred by use of the Services. If you allow another person to have access, we will treat this as if you have authorized such use, and you will be liable for all transactions and fees incurred by such use. You are wholly responsible for your use of the Services in accordance with these Terms.

5.3.3 We may close, suspend, or limit your access to your Account and/or limit access to your funds if you violate these Terms or, any other agreement you enter into with Coin&Coin or pursuant to any proprietary fraud and risk modeling used by Coin&Coin when assessing the risk associated with your use of the Services. We may also limit your access to funds per the instructions of law enforcement or our regulators.

5.3.4 If for a period of six (6) consecutive months no transactions have taken place on your Account or you have maintained a zero balance we may consider you to be “Inactive”. Once you have been deemed Inactive we may disable certain features and services, up to and including terminating your use of the Services. If you are deemed Inactive, you may request Coin&Coin to reactivate your status at any time and Coin&Coin may reactivate your status, in its sole discretion.

5.4 Account Security

5.4.1 Coin&Coin strives to maintain the safety of those users entrusted to us and has implemented industry standard protections for the Services. To keep your Account safe, signing-in to your Account will be protected by password. You must take all reasonable steps to keep your Account username and password and any other security-related details safe at all times and never disclose them to anyone. Coin&Coin representatives will never ask you to provide your password to us or to a third party. Any message you receive or website you visit that asks for your password, other than the Coin&Coin website should be reported to us. If you are in doubt whether a website is genuine, you should contact Coin&Coin. It is advisable to change your password regularly (by following the instructions on your Account) in order to reduce the risk of a security breach. We also advise you not to choose a password that is easily determined by information someone may know or gather about you.

5.4.2 You shall be solely responsible for the safekeeping of your Coin&Coin account and password on your own, and you shall be responsible for all activities under Account and Coin&Coin will not be responsible for any loss or consequences of authorized or unauthorized use of your Account credentials including but not limited to information disclosure, information posting, consent to or submission of various rules and agreements by clicking on the website, online renewal of the agreement, etc.

5.4.3 By registering an Account, you hereby agree that:

(i) you will notify Coin&Coin immediately and change your password if you have any indication or suspicion of your Account, login details, password or other security feature being lost, stolen, misappropriated, used without authorization or otherwise compromised or any other violations to the security rules. Any delay in or failure to notify us may not only affect the security of your Account but may result in you being liable for any transactions and losses as a result;

(ii) you will strictly observe the security, authentication, dealing, charging, withdrawal mechanism or procedures of the Website/Services; 

(iii) you must take all reasonable care to ensure that your e-mail and mobile phone are secure and only accessed by you, as your e-mail address and/or SMS may be used to reset passwords or to communicate with you about the security of your Account. If the e-mail addresses or phone/mobile number registered with your Account is compromised, you should immediately contact Coin&Coin Customer Service.

(iv) regardless of whether you are using a public, a shared or your own computer to access your Account, you must always ensure that your login details are not stored by the browser or cached or otherwise recorded. You should never use any functionality that allows login details or passwords to be stored by the computer you are using; and

(v) you will log out from the website by taking proper steps at the end of every visit.

5.4.5 Coin&Coin may suspend your Account or otherwise restrict its functionality (including access to funds), in our sole discretion, on grounds relating to the security of the Account or any of its security features or if we suspect that unauthorized or fraudulent use of your Account has occurred or that any of its security features have been compromised. We will lift the suspension and/or the restriction as soon as practicable after the circumstances for the suspension and/or restriction have ceased to exist.

5.4.6 Additional Coin&Coin products or services you use may have additional security requirements as specified in their applicable terms and conditions.

5.5 Withdraw limit

The Services may be subject to withdrawal limits. which will change depending on the type of identification document(s) you have provided to us as well as on any other criteria we set from time to time. By using the withdrawal service to which the limits apply, you agree to those limits.

We may require you to send us additional documents verifying your identity, address or other information regarding the source of funds prior to allowing a withdrawal of funds. We may decline your request for withdrawal at any time if we do not receive such documents where we have objectively justified reasons relating to the security of the withdrawal service, the suspicion of unauthorised or fraudulent use of the withdrawal service. You agree to cooperate with us to verify your identity and the source of funds.

Withdrawals may be subject to other fees, including but not limited to processing fees, landing fees and intermediary fees which may be charged by your bank, a correspondent bank or any other payment provider used to enable the withdrawal or transfer, depending on which withdrawal method is chosen. In the event of significant movements in the VFAs exchange markets, we reserve the right not to process your request for withdrawal.

You must not make a withdrawal to a bank account or other payment instrument if you are not the named holder of that account or instrument unless such a bank account or other payment instrument was pre-approved in writing by Coin&Coin. We take any violation of this requirement very seriously and may treat any attempt to use an account or payment instrument of which you are not the named holder as a fraudulent act.

You must ensure that the payment details you enter when withdrawing funds are correct and complete. Provision to Coin&Coin of accurate information shall be your sole responsibility. We will not be liable for withdrawn funds being sent to the wrong bank account or payment instrument as a result of you providing incorrect payment details. In the event that Coin&Coin receives inaccurate payment information which is later rejected, you may be charged payment rejection fees which may be deducted from your current payment or any future payments. If you have withdrawn funds to the wrong bank account or payment instrument, you may request that we assist you in reclaiming the funds, however, you may be charged an administration fee for doing so and we cannot guarantee that the reclamation efforts will be successful. 


Coin&Coin grants you a limited, nonexclusive, nontransferable license, subject to the Terms, to access and use our website and Services, solely for approved purposes as permitted by us. You agree that You will not copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer or sale of, create derivative works from, or in any other way, exploit any of our products and Services.

You agree that:

6.1 All rights, title and interest in the Service and associated software, website and technology, including all intellectual property rights therein, are and shall remain with Coin&Coin;

6.2 No right or interest in the Service is conveyed other than the limited licenses granted herein;

6.3 The Services are protected by the copyright and other intellectual property laws;

6.4 All rights not expressly granted in these Terms are reserved.

Coin&Coin has the right to inquire, freeze or deduct the items and accounts of the User in according to the requirements of any applicable judicial organizations, administrative organizations and military organizations, including but not limited to public security organizations, procuratorial organizations, courts, customs, tax authorities and so on.


7.1 You acknowledge and agree that, by using the Services, fees will apply.

7.2 Details of these fees can be found on the Coin&Coin website ( The Fees are incorporated herein by reference and form part of these Terms.

7.3 Coin&Coin has the right to set and revise the fee structure at any time and at our own discretion. We may also start charging fees on free services. Any such revision or updates to the fees will apply prospectively to any Services (including any transactions on the Trading Platform) that take place following the effective time that the fee revision or update is published. You agree to pay all Fees and your continued use of the Services indicates your continued acceptance of the Fees. We will publish any updated Fees on the Coin&Coin website. If you are unclear as to any applicable Fee, you should contact Coin&Coin Customer Service. 

7.4 If you do not agree with any fees charged, you should stop using the Service immediately. You are still responsible for any fees previously incurred.

7.5 Unless otherwise stated or agreed, you agree that Coin&Coin are entitled to automatically and without prior notice deduct the above-mentioned service fees directly from your Account balance.

7.6 If you failed to pay in full and on time, Coin&Coin reserve the right to interrupt, suspend or terminate the service. You will be required to make the payment within a limited timeframe. Failure to do so is a breach of these Terms. Coin&Coin reserves the right at any time to send you reminders or to take other debt collection measures including but not limited to instructing a debt collection agency or attorneys or to pursue legal action. We reserve the right to charge you expenses we have reasonably incurred in connection with any debt collection or enforcement efforts.


8.1 It is entirely your and not our responsibility to ensure that you are in compliance with any applicable laws and regulations. 

8.2 Coin&Coin shall not be liable for any unauthorized payment or a payment that was incorrectly executed, if: 

8.2.1 Coin&Coin has reasonable grounds for suspecting fraud relating to such unauthorized payment and we communicate those grounds to the relevant national authority in writing.

8.2.2 where the unauthorized payment arises from your failure to keep the personalized security features of your Account safe in accordance with the provisions of Account Security above; 

8.2.3 if you fail to notify us immediately of any loss of your password or other events that could reasonably be expected to have compromised the security of your Account after you have gained knowledge of such event in which case you shall remain liable for losses incurred up to your notification to us; 

8.2.4 in case the transaction was unauthorized but you have compromised the security of your Account with intent, by default or gross negligence; or 

8.2.5 if you fail to dispute and bring the unauthorized or incorrectly executed transaction to our attention within a reasonable period of time and in any event within 24 hours from the date of the transaction.

8.3 You should check your transaction history regularly and frequently at “MyAccount” on the website and should contact Customer Service immediately if you have any questions or concerns.

8.4 In case of any incorrect or misdirected payment not due to our fault, we shall take reasonable measures to assist you with tracing and, if reasonably possible, recovering such payments, but we shall not be liable for any payments that cannot be recovered.

8.5 Coin&Coin shall not be liable for any disruption or impairment of our service or for disruptions or impairments of intermediary services on which we rely for the performance of our obligations hereunder, provided that such disruption or impairment is due to abnormal and unforeseeable circumstances beyond our reasonable control or the control of the intermediary affected.

8.6 Coin&Coin shall not be liable for any losses arising from our compliance with legal and regulatory requirements.

8.7 Nothing in these Terms shall operate to exclude liability for gross negligence, fraud or fraudulent misrepresentation or for any statutory liability that cannot be excluded or amended by agreement between the parties.

8.8 The obligation of Coin&Coin under these Terms is limited to providing you with the Services and does not create responsibility for, nor make any statement in relation to or endorsement of the quality, safety or legality of any goods or services provided by a user.

8.9 It is your sole responsibility to determine whether, and to what extent, any taxes apply to any transactions you conduct through the Services, and to withhold, collect, report and remit the correct amounts of taxes to the appropriate tax authorities. You represent and warrant that you are in compliance with any applicable foreign tax legislation, including the U.S. Foreign Account Tax Compliance Act (“FATCA”) and will remain compliant during the term of these Terms and Conditions. 

8.10 You agree to comply with all relevant laws of Estonia as applicable. Regarding the prevention of terrorist financing and anti-money laundering (AML), we will work with local authorities. When using our Services, you acknowledge that your actions are in a legal and proper manner and your sources of VFAs are not from illegal activities. We may discretionarily or in coordination with local law enforcement authorities seize, restrict or close-out your account, fiat currency and VFAs.

8.11 You agree to defend, reimburse or compensate Coin&Coin and hold Coin&Coin and any third parties on which we rely or partner with to deliver products and service harmless from any claim, demand, expenses or costs (including legal fees, fines or penalties) that Coin&Coin incur or suffer due to or arising out of your or your agents' breach of these Terms, breach of any applicable law or regulation and/or use of the Services. This provision shall survive the termination of the relationship between you and us.

8.12 You acknowledge that Coin&Coin will provide the Services using facilities provided by banks, payment service providers, clearing networks and other third-party payment processing services (collectively, “Service Providers”). No commercial agreement exists between the Service Providers and yourself and each of the service providers will accordingly have no direct liability to you.

8.13 In no event shall Coin&Coin, its agents, representatives, directors, officers, employees and affiliates are liable to you or any other party for any loss or injury or any damages, either direct, indirect, punitive, special, incidental, consequential or otherwise (including, but not limited to lost profits, reputation or lost savings) resulting from or in any way connected to your use of the services, even if it has been advised of the possibility of such damages. This limitation of liability shall apply regardless of whether the claim asserted is based on contract, tort, negligence, strict liability or otherwise. To the extent permitted by law and except where expressly agreed otherwise under these Terms, in no event shall Coin&Coin's liability to you at any time exceed the amount of the total fees incurred by your three (3) months' use of services. In no event shall Coin&Coin, its affiliates, agents, representatives, directors, officers, or employees be liable for any act or omission resulting from abnormal and unforeseeable circumstances beyond their control, the consequences of which would have been unavoidable despite all efforts to the contrary, or where they are bound by other legal obligation. You hereby waive any and all rights to bring any claim or action related to your use of the services beyond one (1) year from the first occurrence of the act, event, condition or omission on which such claim or action is based.


9.1 Network Service Provider: Coin&Coin, as a third-party platform for "network service provider", does not guarantee the information and services provided in this the Site can fully meet the needs of users. We shall not be liable for errors, insults, defamation, nonfeasance, obscenity, pornography, or blasphemy that may occur during the process of acceptance of the Services.

9.2 Service Interruption: Based on the special nature of the Internet, we do not guarantee that the service will not be interrupted; the timeliness and security of the service are also not guaranteed, and we do not bear the responsibility which is not caused by Coin&Coin.

9.3 Safety of the Network: We try to provide a safety network environment to the users; however, we do not guarantee that the Site or its servers are free of viruses or other potentially harmful factors; therefore, the user should use the industry’s recognized software to check and kill any virus in the files downloaded from the Site.

9.4 User Information: we are not responsible for the failure of preservation, modification, deletion or storage of the information provided by the user. Nor will we be liable for the typographical errors, negligence, etc. not intentionally caused by Coin&Coin. We have the right but no obligation to improve or correct any omission, error of any part of this Site.

9.5 Accuracy, Completeness, and Reliability: Unless expressly agreed in writing, Coin&Coin shall not guarantee the accuracy, completeness, reliability of any content, such as but not limited to, advertising from the platform in any manner (including but not limited to, containing, connecting, by way of, or downloading); we are not responsible for any products, services, information or materials purchased or obtained by the user according to the content information on this website. The users bear the risk of using the content of this website.

9.6 User Opinion: The comments published by users of Coin&Coin are only on behalf of the users’ personal point of view. It does not mean that Coin&Coin agrees with their views or confirms their description. Coin&Coin shall not bear any legal responsibility caused by any user comments.

9.7 Announcements: In regards to notices issued to the users, we will deliver these notices through a formal page announcement, station letter, e-mail, customer service phone call, SMS or regular mail delivery. We do not bear any legal responsibility for any winning, discount activities or information, which are delivered by other channels.

9.8 Charges, Commissions, Transactions and Other Fees: we have the right to adjust the recharge, commission, transaction and other fees according to market conditions, and terminate any promotional efforts early.



10.1 Service Change and Interruption: We may change the Service and/or may also interrupt, suspend or terminate the service at any time on immediate notice.

10.2 Service Discontinuance and Termination: We reserve the right, in our sole discretion, to discontinue or terminate the services provided to you on immediate notice, temporarily or permanently, including, but not limited to, the following cases:

10.2.1 If you provide any false, incomplete, inaccurate, fraudulent or misleading information and you have failed to provide reasonable proof (please remember, according to the laws or regulations you should submit true and accurate information);

10.2.2 If you violate the relevant laws and regulations or these Terms;

10.2.3 If you were engaged in fraudulent, money laundering, terrorism financing or illegal activity or we reasonably suspect the same;

10.2.4 If required by any provisions of the laws and regulations, as well as the requirements of relevant government authorities;

10.2.5 We reasonably believe that your Account has been compromised or for other security reasons or other necessary circumstances.

We shall notify you either prior to the suspension or termination or, if prior notification is not possible under the circumstances, promptly after the suspension or termination, unless we are prohibited by law to notify you.

10.3 Once we have received all necessary information from you and all transactions and applicable and/or outstanding fees and charges have been processed and deducted, we will refund any available balance to you provided that: (i) you have not acted fraudulently or with gross negligence or in such a way as to give rise to reasonable suspicion of fraud or gross negligence; and (ii) we are not required to withhold your funds by law or regulation, or at the request of the police, a court or any regulatory authority.


We will ensure that all your personal information is held in accordance with applicable data privacy law and our published Privacy Policy. Please review Coin&Coin’s Privacy Policy on the webpage:


The common law remedies for breach of an agreement or a possible breach of contract may be insufficient to cover all the losses that sustain; therefore, in the event of a breach of contract or a possible breach of contract, the non-breaching party shall have the right to seek injunctive relief as well as all other remedies that are permitted under common law or equity.


13.1 Under any circumstance, our liability for your direct damage will not exceed the amount of the total fees incurred by your three (3) months' use of Services offered by Coin&Coin.

13.2 In case you breach these Terms or any applicable law or administrative regulation, you shall pay Coin&Coin at least US$ Two million in compensation and bear all the expenses in connection with such breach (including attorney's fees, among others). If such compensation cannot cover the actual loss, you shall make up for the difference. 


14.1 Separability: If any provision of this Agreement is deemed to be unlawful, invalid or unenforceable for any reason, such provision shall be deemed to be divisible and shall not affect the legal effect of any other provision.

14.2 Complaints: If you have any complaints, feedback, or questions, please contact our Customer Service at [email protected] When you contact us, please provide us with your name and email address and any other information we may need to identify you, and the transaction on which you have feedback, questions, or complaints.

14.3 Miscellaneous: These Terms set forth the complete understanding of the parties with respect to the subject matter hereof and supersedes all prior understandings and communications relating thereto. No term or condition of any other document provided to Coin&Coin which is different from, inconsistent with, or in addition to the terms and conditions set forth herein will be binding upon the Parties. You represent and warrant that all information disclosed to Coin&Coin in connection with these Terms are true, accurate, and complete.


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